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Student Administration Support Manager

Student Administration

Location:  Wrexham
Salary:  £35,845 to £39,151 per annum
Closing Date:  Sunday 27 October 2019
Interview Date:  Tuesday 05 November 2019
Reference:  1920039

The new Directorate for Strategic Planning and Student Administration is currently being set up. This will be at the forefront of supporting and enhancing the student journey through the University and in working with Faculties to support growth, innovation and development. It will be looking to work in new ways and is predicated upon the following principles:

•            Simplification of processes

•           Process automation wherever possible

•           Increase self-service for students and staff

•            Expectation of continuous adaptation and change.

The Directorate has a vacancy for a Student Administration Support Manager. This is a full-time role that will sit alongside two similar posts who report to the Student Administration Manager, and will in turn be supported by a small administrative team and (as part of that broader team) responsible for ensuring the delivery of excellent customer service to students and staff.   This will be achieved by working collaboratively with other teams across the Directorate and the University. They will be responsible both for ensuring core functions are supported and delivered (such as Timetabling, Assessment, Progression, Appeals, Graduation) as well as for continuous process improvement with a focus on service delivery. Post-holders will be expected to work across all areas, although recognising that particular specialisms will be developed according to skills, priorities and direction from the Student Administration Manager but without dependencies on single posts becoming developed.

The role will include challenging extant practices, improving use of systems and developing understanding and will play a key part in this exciting and challenging development within the University. As such, key amongst the attributes are: being a creative and confident thinker; personal dynamism and innovative approach; and ability to adopt a flexible and positive approach.

Welsh language skills are desirable for this role.

Further details:    Job Description    
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Wrexham Glyndwr University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates and will ensure applicants will not be discriminated against due to their protected characteristics under the Equality Act 2010. The University will make all efforts to meet your access requirements, please contact our Human Resources Team as soon as possible to discuss any adjustments you may need. 

We welcome applications in Welsh and English. Any applications submitted in Welsh will not be treated less favourably than applications submitted in English.

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