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Student Advice and Guidance Assistant

Student Advice and Guidance

Location:  Wrexham
Salary:  £19,623 to £21,686 per annum
Closing Date:  Friday 19 August 2022
Reference:  2122747

Student and Campus Life (Student Services) team require a person with experience in a customer facing role.

The department covered by student support, which includes ASK, Mental health and Counselling, funding and money advice, chaplaincy and the wider department in student and Campus life, including carer and employability and inclusion.

The Student Advice and Guidance assistant will provide the front-line enquiry service within the Ask Area of the Hub and as such be the first point of contact for students, staff and visitors, providing a welcoming, responsive, professional and efficient customer focused service.

The post holder will be required to develop and maintain an excellent knowledge of the student facing services provided by Student and Campus Life and other University services. They will be expected to adopt the most appropriate response to the individual needs of each student, wherever possible addressing the issue on the spot or - if not possible - arranging for the student to receive effective support from advisors or relevant professional services within the University. The ability to speak Welsh is also desirable, but not essential.

The post holder will be primarily based in the Edward Llwyd Building on the Plas Coch campus and will also offer support in different locations on this campus as well as other satellite sites such as Regent Street, Optic and Northop campuses. This is a on campus role.

For further enquires please contact

Closing date and time for applications: 1pm on Friday, 19th August 2022

Further details:    Job Description    
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Wrexham Glyndwr University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates and will ensure applicants will not be discriminated against due to their protected characteristics under the Equality Act 2010. The University will make all efforts to meet your access requirements, please contact our Human Resources Team as soon as possible to discuss any adjustments you may need.  

We welcome applications in Welsh and English. Any applications submitted in Welsh will not be treated less favourably than applications submitted in English.

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